Returns and exchanges

• Once the order is received, the customer is fully responsible for the product.
• No dispute about the product condition is considered after the receipt is signed, and the customer bears any damage or loss after receipt.
• The customer must inspect the product on delivery and bears the responsibility for skipping the inspection.

The customer may request an exchange only in this case:

• A manufacturing or technical defect confirmed by the store.
• The request must be made within the warranty period from the receipt date, with evidence (a photo or video) showing the defect.
• An exchange is not accepted if the product is out of its original packaging or was misused.

• The customer cannot claim a refund after receiving the product, whether payment was online or on delivery. Compensation is by exchanging the product only.
• No financial dispute or refund request is accepted when delivery is proven by the electronic barcode system and the delivery company confirms receipt.
• A refund cannot be requested right after placing the order or before receiving the product, for any reason, including requests within an hour of purchase. Any refund request made before receipt and compliance with these terms is rejected, and the store reserves the right to exclude any unjustified discount or fine.

• The warranty covers only declared manufacturing and technical defects.
• The warranty does not cover misuse (breakage, water, fire) or damage caused by incorrect installation or modification by the customer.
• Follow the usage instructions so the warranty is not voided.

• The barcode system and the signature on receipt are official proof that the product was delivered.
• No dispute about non-delivery is accepted when the delivery company provides official proof.
• This system protects the store from unjustified refund attempts.

• Change of mind after receipt, or dissatisfaction for personal reasons.
• Damage after receipt caused by misuse or negligence.
• Any financial dispute without proof of delivery or evidence of a defect confirmed by the store.

• All customers are bound by this policy when buying from Babylon Store.
• Any violation may lead to full rejection of the exchange or refund.
• The store may change this policy without prior notice, and the updated version applies to future orders.